If you have bought a hosting plan and you’ve got certain inquiries related to a concrete function/feature, or in case you’ve confronted some problem and you need assistance, you should be able to get in touch with the respective help desk support staff. All hosting companies deploy a ticketing system no matter if they offer other methods of contacting them along with it or not, as the very best way to deal with a problem most often is to send a ticket. This kind of correspondence renders the replies sent by both sides easy to track and enables the client service team members to escalate the problem if, for example, an admin needs to interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to use no less than two different accounts to get in touch with the help desk team and to actually manage the hosting space. Non-stop switching between different accounts could often be a headache, not to mention the fact that it takes quite a bit of time for the vast majority of hosting companies to reply to ticket requests.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our hosting packages isn’t separate from the hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it whenever you need with just a few clicks of the mouse, without needing to sign out of your web hosting account. The ticketing system features a quick-search field, which will help you trace any support ticket that you’ve opened in the past, if needed. Additionally, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to deal with a given problem even before you actually post a ticket. The response time is maximum one hour, which suggests that you can get prompt assistance at any particular moment and in case our support team advises you to do something within your account, you can do it instantly without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, which means that you won’t require one more platform to get in touch with our help desk team – you can do this on the spot the moment you face a problem. Sending a new ticket requires a couple of mouse clicks and tracking down an older one is equally easy. Using our clever search functionality, you can swiftly find any ticket that you’ve submitted in the past. You can open a ticket whenever you wish since our customer service staff members are available 24-7 and respond in no more than one hour, even though it seldom takes this much to receive an answer. With Hepsia, you will have everything in a single location and you can just forget about the need to sign in and out of two or more platforms to solve a simple problem.