A live chat is among the many ways of communication provided by some website hosting suppliers as part of their support services. Depending on the provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell something as compared to a call with an agent. What's more, if the issue that you experience requires some time to be reviewed and dealt with, you can do something else meanwhile rather than just waiting, like you'd have to do when you call. You can also use a live chat assistance service free of charge as long as you have Internet access even when your hosting supplier is situated in another country and they don't have a local telephone number that you can call.
Live Chat Support in Hosting
As a part of the support services that we provide for all of our hosting packages, we now have live chat support which is available 24/7, even on holidays. You can get in touch with us no matter if you already have an account or not, as we can support you with almost anything, ranging from providing you with general info about our solutions in case you aren't a customer yet and you're thinking about ordering one of our plans, to assisting you with installing an e-mail account in an e-mail client. Part of the problems are more complex and time-consuming, so you'll need to employ the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is online every day, even on holidays and weekends. It's one of the best ways to find out more information about our Linux semi-dedicated hosting in case you do not have an account yet or to get some problem resolved in case you are a customer and our customer support representatives will assist you live regardless of the time of the day you join the chat. If you wonder which package is better for your sites, if you need a piece of advice whether you need a specific upgrade and how to obtain it or when you have difficulties setting up an email account on your computer, you will be able to contact us and we will provide you with the needed info straight away. The live chat is accessible even after our phone lines go off for the day, so if you have an account with us, you can rest assured that you'll always enjoy quick help with any question or issue that pops up.