Should you ever experience a problem with your site and be unable to resolve it yourself, ask the respective hosting provider’s technical support staff to assist you to get the website back online. A timely solution would be the perfect scenario, but a lot of hosting companies answer within 24 hours or even more, all the more so if you are doing business with a hosting reseller. Even if your problem can be resolved easily, your site may not work satisfactorily or may not be reachable at all for a prolonged span of time, so you may lose potential clients since it is very unlikely that anybody would be enthusiastic to return to a site that’s inoperational. Having said that, you ought to make certain not only that you can reach your web hosting company, but also that they can reply and help you in a timely fashion. If a software application update does not proceed smoothly or if you erase something unintentionally, for example, the website must be restored promptly in order to prevent long unreachability.
One-Hour Response Guarantee in Hosting
With a hosting from our company, you can just forget about waiting for hours on end, or even all day, to receive an answer to a technical support ticket or an e-mail. Regardless of when you contact us, we will assist you within sixty minutes max with any technical and sales queries you might have. The fact is, our actual response time scarcely ever exceeds 20-30 minutes. Since we’re available night and day, you will always get support in a timely manner and we know exactly how important that is in the Internet era. Soon after you contact us, we will respond to your queries. In case you encounter any technical complication, we will resolve it on your behalf, or we’ll give you all the required information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a customer support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll get a reply within no more than 1 hour. You can touch base with us at any time with regards to general, technical or billing issues and considering that we’re working 24x7, you will invariably get help without delay. Based on the specific issue or question, we’ll give you more info, resolve the obstacle if it’s been caused by something that is within our reach or inform you what actions to take if you need to configure a given setting for a web app that we don’t have access to. You can just forget about waiting for a day for every response. In reality, in the majority of cases we answer emails and tickets within no more than twenty-twenty five minutes.