There are a lot of hosting providers available, but most of them are resellers who have limited resources, particularly in terms of support. A way to distinguish them is the option to reach the company over the phone. The level of support that you'll get via this way of communication varies based on the service provider - some provide you with dedicated phone support, various others offer common and customer support only as some issues are more time-consuming and it would be a lot less difficult to be resolved through a trouble ticket, particularly if the issue needs to be escalated. Nonetheless, it's good to find that you can always get in touch with your hosting provider since there are countless small problems which can be resolved effortlessly and in a very timely manner with a call, not mentioning that you are able to get more info regarding the services before you become a client.
Phone Support in Hosting
Since we have live phone support 14 hours every day, you will be able to get in touch with us and speak with one of our customer support agents to find out more about any of the hosting packages that we supply and ensure that our servers meet the system requirements for your websites prior to you buying anything. For your convenience, we now have telephone numbers on three continents so that you'll be able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you're already an existing customer, you will be able to call us about general and billing matters, and even about some tech matters. In case the issue is strictly technical or it requires longer time to analyze, you will have to go through our ticketing system, which will allow both you and our tech support team to track the details given by either side.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs daily as a part of the support services for each semi-dedicated server plan that we supply. Considering that some issues are more difficult and time-consuming, you will have to open a ticket if you come across such an issue, but for all your general, billing or small-scale technical issues you can always phone us and we will assist you in a timely manner in order to save you the time you'll have to spend on opening a ticket. Even if you don't have an account yet, you are able to find out if you can host your internet sites on our high-tech cloud platform or you'll be able to get any other general info about our semi-dedicated solutions. We have local numbers in the United States of America, the United Kingdom and Australia plus a worldwide number, so you are able to call the one that is closer to your region.