The presence of the customer and technical support that a hosting company provides can tell you a lot for the services they provide as well. In the event that you are allowed to use just e-mail messages and / or tickets, you have most likely discovered a reseller and not the actual hosting provider. When this is the case, you may have to wait for a few days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may need to get hold of the true web hosting company for further help. When the supplier offers different options for communication with fast response time available at any time, they are almost certainly the top provider, not just a reseller. Therefore you'll enjoy timely assistance and high quality support since they'll have instant access to the servers where your account will be created. No matter what the problem - sales or technical, it is generally better to communicate with your web hosting company right away using your preferred method of communication.
24/7 Customer Support in Hosting
The customer and tech support services for our hosting packages are round-the-clock, which means that you can forget all about waiting for several days in order to get assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email. If you currently have an account, you can open a support ticket on top of the other three methods of communication. You'll be able to select the best way to contact us depending on where you are or the hardware you are using. We can easily help you for almost any hosting-related query that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you can reap the benefits of our 24/7 support services even on official holidays. All your sites will be available all the time and so will we. With a lot of connection options, you will be able to select the easiest way to get in touch with us and inquire about our services in case you don't have an account yet, or ask for assistance if you're already among our customers. You're able to call us, start a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature a one-hour response time guarantee, though it rarely takes more than 20 min to get assistance no matter the nature of the problem. Using our customer and technical support services, we will be there for you whenever you need us, not several days later.
24/7 Customer Support in VPS
When you use our Linux VPS, you won't have to wait for more than an hour so as to get assistance for any situation that you could have with the server or the software which comes pre-installed with it. We guarantee this short answer time for all tickets which you open from your billing Control Panel or e-mail messages which you send to our technical support team. We also have local phone numbers in a couple of countries around the globe plus a live chat service where we can help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the different methods of communication, so regardless what your question or issue is, there is always someone to assist you in a timely manner. When you need assistance with third-party software, which you cannot set up or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Hosting
We know how important it is to get well-timed support in general, let alone when you manage an entire server, so each dedicated server that we supply comes with 24/7 support with 1-hour response time guarantee regardless of the problem. This service is 100 % free for any kind of problems with the server or the software that was installed by our administrators during the setup, therefore you can contact us as many times as you would like, even during holidays. You could either open a trouble ticket from the billing section or you can send an email message, and the actual response time for either rarely exceeds 30 minutes as we have administrators available 24x7. If you require general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you can take advantage of our live chat service and talk to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to add to your server plan from your billing Control Panel.