Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Every single assistance request you submit to us will be dealt with within maximum one hour. In case your support ticket or email calls for further assistance from a server administrator, we’ll forward it and leave a note to notify you that your case is being examined. If you order the Administration Services package, any of the server administration services included there will be executed at a time of your preference.

  • Top quality support service

  • A Topflight Client Care Service

  • Should you need assistance with the Hosting Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server on your behalf, you can contact the tech support staff anytime via the ticketing system. Also, if you require help administering your dedicated hosting server, you can order our Administration Services package, that includes OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting services, backup hard drive storage space, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Each Linux dedicated servers hosting package comes with our free Hosting Control Panel, which boasts a fully detailed knowledge base and a group of how–to video tutorials. Whenever you need help while working with the Hosting Control Panel, just push the Videos or Help buttons situated in the upper right corner.